Order Info Placing an Order To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you have questions regarding your order, you can email us 24 hours a day, 7 days a week at info [at] barbecuegrilltools.com

Guarantee/Returns We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized or edible items for any reason or no reason. We want you to be completely happy with the wine products we provide!



If you need to return something, please send an email to returns [at] Barbeceugrilltools.com within 14 days of receiving your order for authorization on a return. We will accept authorized returns within 14 days as long as the items are unused and in the original packaging. Customer is responsible for shipping and the shipping cost of the returned item(s).

Barbecue Grill Tools 13506 Summerport Village Pkwy #240 Windermere, FL 34786

Methods of Payment We accept Visa, Mastercard, American Express and Discover.

Sales Tax Sales tax will be assessed for orders that are shipped within the state of Florida (6%) and California (7.98%). This is due to the fact that our corporate office and/or warehouses are located in these states. All other states and countries are tax-exempt.



Shipping

Most orders ship within 3-4 business days from when the order was placed. The product descriptions for Rhino Wine Gear provide an estimated time to ship.

Can my order be shipped to a P.O. Box? No, we do not ship to a P.O. Box. Most orders are shipped by UPS or Fed Ex. These carriers do not offer that option.

What will I be charged for shipping? Shipping charges are based on weight, size and distance. For multiple purchases shipped together, we will consolidate your freight costs. When ordering multiple products, your items may be shipped separately. You will NOT be charged any a additional shipping costs if this occurs.

I ordered a few items, why is my items being shipped separately? We have a few different suppliers and warehouses around the country. Not every location has all of our products. We do not charge you any additional shipping charges if this occurs. This could also occur if a product is temporarily out of stock. You will be notified if it will take a long time to get restocked.

Do you ship to Alaska and Hawaii? Yes. We can arrange shipping on select products to most zip codes in Alaska and Hawaii for an additional charge. However, due to our shippers' restrictions, we cannot ship to certain zip codes in these states. In addition, there may be certain restrictions on the dimension and weight of packages that we can ship to these states.

Can you ship outside the United States? We do not currently offer shipping to countries outside of the USA.

Who will deliver my order? We may use USPS 1st class priority service, UPS ground or Fedex ground for most products. We may use other carriers as necessary depending on your order's size and weight.

When will my order leave the warehouse? Most products are guaranteed to leave our warehouse within three business days. Please review the shipping information on each page if provided for other shipping options. However, certain large items and products that cannot be shipped by FedEx or UPS are not guaranteed to ship within these parameters. Your order might also be delayed due to account verification problems - we can usually resolve any such problems within two additional business days.

How do I track my order? Once your order is shipped, an e-mail will be sent to you with the order tracking number and carrier service.

Do you refund shipping charges? Shipping charges are only refunded if: We ship an incorrect product A product was shipped from our warehouse broken or defective A product was damaged during shipping If we re-ship a product in these cases, there will be no second shipping charge.

Click here for our shipping map and special shipping instructions.

Contact Us If you have any questions you can contact us anytime at info [at] barbecuegrilltools.com or by calling 877-768-3838.

Thank you for visiting Barbecue Grill Tools!